I understand this side completely, I haven't experienced first hand the amount of stress and work they put in during the week, but I've chatted about it with crews. While I understand emotions can get the best of people, this is also part of the job and I would expect everyone to do their job and do it well. Like every other job involving customer communication, it's expected that the customer is respected and treated well, right? Why should FELD allow their employee to disrespect paying fans.